All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and if the payment has been made, we will refund you the total amount of your order, using the original method of payment.
Delivery Time: An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 day of the date of your order. Please note our Express delivery is applicable on selected products and will be shipped within 3 hours of placing the order. Time of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Delivery Instructions: You can provide special delivery instructions once the order is placed
Delivery Process: Upon confirmed orders, as per the delivery schedule and instructions provided by customer, the products are hygienically processed and delivered to your doorstep by temperature controlled Reefer Vehicles. Air temperature of delivery vehicle 0°C to +5°C is maintained always.
Shipping Costs: Shipping costs are based on the total amount of your order and the delivery method. If the total cart amount is below the minimum order of 500 AED, an additional 20 AED shipping fee will be levied. Our sales agent will support you to find out how much your order will cost. Additional 10 AED is charged for express delivery service. You will be advised of any charges from our sales agent.
Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at 00971 50 396 7652 to return the products.
Questions: If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org